Industry-leading
24/7 support

Minimize downtime with instant access to world-class AI video security experts

Three diverse customer support agents wearing headsets working at computers in a modern office.

Man and woman wearing headsets working at computers in a modern office with brick walls.

How to reach us

Live chat

Connect instantly with our dedicated support team. Access via the Lumana Help Center.

Chat now

Email us at support@lumana.ai

Ideal for complex issues that require documentation, screenshots, or detailed explanations.

Send email

Call us at 1 (800) 470-5576

Speak directly with a support engineer. Available 24/7 for urgent issues and technical guidance.

Call now

Submit a ticket

Create a tracked support request in our Help Center and monitor progress in real-time.

Submit ticket

A whole new level of support

24/7 support from U.S. specialists, flexible contact options, and personalized onboarding.

Comprehensive onboarding

End-to-end assistance from install to custom configurations and staff training.

Two professionals discussing with a checklist of onboarding tasks like site mapping and camera installation.

Knowledge base

Access video guides, detailed product documentation, configuration guides, and FAQs.

U.S. based human support

The same team that builds Lumana is here to support you — no third-party call centers.

Smiling man wearing headset sitting at desk working on a computer in a bright office.

Additional resources

System status

Quickly validate issues on the Lumana system status page.

Status check

Knowledge center

Everything you need to set up, configure, and optimize.

Start learning

FAQs

Quick answers to common Lumana questions.

Lumana setup FAQ

Instructional videos

Watch step-by-step videos from Lumana experts.

Watch now

Quick start guides

Including camera, Core, software, user, and app settings.

Get the guides

Assortment of security cameras, network hardware, and screens displaying surveillance footage and management software.

Various security cameras and surveillance systems displayed alongside digital screens showing security footage and monitoring interfaces.

Get started with
Lumana today

Get free trial

Industry-leading24/7 support