Lumana for hospitality

Protect guests before incidents escalate

Lumana is an AI video security platform that centralizes management and uses agentic AI to detect threats, defend against false claims, and keep every property delivering a five-star guest experience.

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Trusted by industry leaders across 50,000+ cameras

Legacy systems weren’t built for today’s demands.

Your team can't watch every camera at once. Lumana surfaces invisible fraud, safety incidents, and service failures before they hit revenue, liability, or reviews.

5%

Of annual revenue lost to fraud

Typical businesses lose 5% of annual revenue to fraud. Median cases cost $145,000 and go undetected for a full year, leaving hotels susceptible.

ACFE Occupational Fraud 2024 Report

$2B+

Lost to slip-and-fall injuries

The hospitality industry spends over $2 billion every year on slip-and-fall injuries. Most claims are won or lost on video evidence.

National Floor Safety Institute, 2023

-217 pts

Guest satisfaction drop when problems occur

12% of hotel stays involve a problem — but when they do, guest satisfaction drops 217 points, driving negative reviews and lost return visits.

J.D. Power 2025 North America Hotel Guest Study

AI-powered visibility from arrival to departure — and everything in between

Lumana transforms your existing cameras into AI agents that monitor the full guest experience — entry, service, transactions, and back-of-house — so your team can uncover potential issues and act before they escalate.

Smiling waiter holds payment terminal as man pays at a table in a well-lit restaurant.

Connected operations

Integrate POS, access control, reservations, and ticketing systems with video to verify events and resolve disputes with context.

Man monitors security camera feeds on dual screens in a dimly lit control room with server racks.

Total visibility

Bring every part of your operations into one centralized view, giving your team eyes on guest experiences without adding headcount.

Wireframe of a hotel lobby with guests checking in, a bellhop with luggage trolley, and seating area.

Continuously-learning AI

Lumana's AI adapts to your operation, cutting false alerts by up to 90% so your team responds to real incidents, not noise.

Proactive AI-powered visibility for modern hospitality operations

Move beyond manual monitoring. Lumana's AI continuously analyzes video across every space — protecting guests and staff, elevating service, and closing safety and compliance gaps before they impact your brand.

Protect guests, staff, and your operation

Respond to incidents the moment they emerge. Lumana automatically flags dangerous behavior, monitors access points and exterior areas, and eliminates the blind spots that traditional security teams can't cover.

Automatically detect firearms and alert security teams before escalation

Identify physical altercations in lobbies, bars, and common areas

Detect non-guests in restricted areas, pool decks, and back-of-house zones

Monitor parking structures and valet areas with license plate recognition

Security alert showing two men fighting in a hotel lobby near a reception desk.

Elevate the guest experience at every touchpoint

Unlock actionable intelligence from your video data — track wait times, occupancy, and movement patterns across every space — to drive smarter staffing and service decisions without manual oversight.

Alert managers when check-in, dining, ticketing, or service lines exceed acceptable thresholds

Track real-time occupancy across every space to optimize staffing, guest flow, and capacity

Use heatmaps to identify bottlenecks and high-traffic patterns

Identify VIP guests and flagged individuals the moment they arrive on property

Event with people seated at round tables and a wooden dance floor in a large, elegant room.

Maintain operations, safety, and compliance

Keep every part of your operation clean, compliant, and protected. Lumana provides real-time visibility into staff behaviors and facility conditions, so teams can resolve issues before they reach guests — or claims.

Detect early-stage smoke and fire events and trigger immediate response

Monitor kitchens and high-traffic areas to verify cleanliness protocols and handwashing compliance

Automatically detect and document fall events and protect against fraudulent injury claims

Search hours of footage by object or behavior in seconds to resolve guest disputes or claims

Chef washing hands with soap in a large stainless steel kitchen while other chefs work in background.

Works with every camera you already have. No rip-and-replace.

Lumana is open and camera-agnostic. The platform connects to any IP camera, sensor, access control system, or communication tool — delivering AI-powered intelligence across your existing infrastructure.