Lumana for retail
Stop shrink before it hits your bottom line
Add real-time AI to the store cameras you already own. Spot theft and fraud as it happens, get POS exceptions with the video clip, and search every store in seconds.
Trusted by industry leaders across 50,000+ cameras
Legacy systems weren’t built for today’s retail threats.
Your team can’t watch every camera at once. Lumana surfaces invisible POS fraud, ORC patterns, and operational issues that traditional video security systems miss.
$112B
Retail shrink at an all-time high
Shoplifting, employee theft, vendor fraud, and administrative errors drain margins across every store — most incidents are never caught in time.
NRF National Retail Security Survey, 2023
↑26%
Organized Retail Crime
Retailers reported a 26% increase in average shoplifting incidents in a single year, driven by coordinated booster groups that return repeatedly.
NRF Impact of Retail Theft & Violence, 2024
$38B
Lost sales from service gaps
86% of U.S. shoppers have walked out of a store due to long checkout lines, costing retailers an estimated $38 billion annually in abandoned potential sales.
Adyen / Parcel Pending consumer study
Monitor for unusual transactions and activity across locations
Lumana transforms your existing cameras into AI agents that correlate transactions with video. Detect loss, investigate instantly, and act in real time.
Video and agentic AI
Every camera becomes an AI agent—continuously analyzing checkout activity, store behavior, and exits to surface risks in real time.
POS integration
Automatically correlate POS data with video. Detect voids, no-sales, sweethearting, and anomalous patterns without manual review.
Continuously-learning AI
AI that adapts to your environment, reducing false alerts by up to 90% while improving detection accuracy and performance over time.
Proactive defense against modern retail threats
Move beyond manual monitoring. Lumana’s AI continuously analyzes video and POS data to detect unwanted activity, expose fraud and shrink, and trigger real-time actions that protect revenue.
Reduce shrinkage, fraud, and ORC
Resolve incidents in real-time by automatically flagging suspicious behavior, correlating POS exceptions with timestamped video, and eliminating manual review bottlenecks.
Improve operational efficiency and sales conversion
Unlock actionable intelligence from your video data — track wait times, queue lengths, occupancy, staffing gaps, and shelf conditions — to drive smarter decisions without manual oversight.
Strengthen store security and safety
Improve security across all your stores and respond when it matters. Lumana provides real-time, AI-powered visibility, enabling teams to respond to unauthorized access and safety risks.
Extech used Lumana to identify recurring theft, hand evidence to law enforcement and set alerts for the next attempt.
What retail teams ask before the first store goes live
Does Lumana connect to our POS?
Yes. POS integrations let Lumana line up transactions with video, so refunds, voids and other exceptions come with the clip that explains them.
Do we need new cameras in every store?
No. Lumana works with the IP cameras you already have, so you can start with the stores and aisles where shrink hurts most.
Can we run hundreds of locations from one place?
Yes. Every store sits in one VMS+ console with unlimited locations and users, and roles can be scoped by region, district or store.
What if a store loses internet?
Lumana Core keeps recording and running AI on site, and syncs to the cloud when the connection is back.
See what Lumana finds in your stores
Book a 30-minute demo or get pricing for your locations.
Works with every camera you already have. No rip-and-replace.
Lumana is open and camera-agnostic. The platform connects to any IP camera, sensor, access control system, or communication tool — delivering AI-powered intelligence across your existing infrastructure.
any camera
Camera agnostic
Choose the best cameras for your environment
core
Dedicated AI GPU
Core provides AI processing and storage
cloud
Distributed hybrid-cloud architecture
Purpose-built infrastructure designed for heavy AI workloads
Devices
Single pane of glass
Centrally manage from your browser or phone
Ready to bring video intelligence to your stores?
See Lumana in action with a personalized demo - or enter your information below to check pricing.