A video security system earns its value in the gap between something happening and someone acting on it. The smaller that gap, the better. This month's Lumana update is aimed squarely at it — a faster way to handle alerts, deeper visibility into the health of your system, and tighter control over who has access and how.
Monitor and clear alerts without leaving VMS+
Reviewing an alert often means jumping between views: the alert in one place, live video in another, and playback somewhere else. This release brings a new, more intuitive monitoring experience directly into VMS+, so that work happens in one screen.
When an alert comes in, you can move straight to live view, scrub playback from the same workflow, see where alerts are happening on a map, and clear them once you've reviewed. It's a faster path from "an alert fired" to "I've seen it and handled it," without bouncing between tools.
Let video verify your access-control alerts
Access-control systems generate many alerts, and a large share of them are non-actionable. Sorting the ones that matter from the ones that don't is slow, manual work.
Lumana now connects to Lenel and puts agentic AI to work on that problem. When a Lenel alert fires, Lumana reviews the video tied to it and automatically acknowledges or clears the alert based on what the footage actually shows. Your team spends less time confirming alerts by hand, and the video rules out the noise so operators can focus on the events that need a person. It's a practical example of pairing access control with video intelligence, rather than running them as two separate streams of work.
See device and hardware problems before they become blind spots
A camera that's offline or a Core that's overheating is a coverage gap you may not notice until you go looking for footage that isn't there. This release adds several ways to catch those problems earlier.
Device issue monitoring lets you track, acknowledge, and troubleshoot device issues from one place. It also includes storage recording monitoring, which flags cases where footage isn't being retained for the period you've configured — so a retention shortfall surfaces while you can still fix it, not after the fact. Hardware alerts give you early warning on CPU, temperature, storage, and device health, so multi-site teams get consistent visibility at all times.
Tighter control over access
Security software should hold itself to the same standard it helps you enforce. Three changes this month strengthen account and network control:
- User control lets admins force a logout or reset a password for any user in the organization, which matters during a security event or when someone's access needs to change immediately.
- Login authenticators expand MFA to support SMS, email, Google Authenticator, and passkeys, so each team can pick the method that fits its users and policies and make org-wide MFA practical to adopt.
The bottom line
Better video security isn't only about detecting more. It's about closing the gap between detection and action — and trusting that the underlying system is healthy and controlled. This update works on all three: a faster way to see and respond to what matters, earlier warning when hardware or recording needs attention, and tighter control over access.
These updates are live now. No action is needed to access them. For a walkthrough or questions about your deployment, reach out to your account representative.
