Lumana for retail

Stop shrink before it hits your bottom line

Lumana is an AI video security platform that centralizes management and uses agentic AI to detect fraud, prevent theft, and keep every store running at peak performance.

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Trusted by industry leaders across 50,000+ cameras

Legacy systems weren’t built for today’s retail threats.

Your team can’t watch every camera at once. Lumana surfaces invisible POS fraud, ORC patterns, and operational issues that traditional video security systems miss.

$112B

Retail shrink at an all-time high

Shoplifting, employee theft, vendor fraud, and administrative errors drain margins across every store — most incidents are never caught in time.

NRF National Retail Security Survey, 2023

↑26%

Organized Retail Crime

Retailers reported a 26% increase in average shoplifting incidents in a single year, driven by coordinated booster groups that return repeatedly.

NRF Impact of Retail Theft & Violence, 2024

$38B

Lost sales from service gaps

86% of U.S. shoppers have walked out of a store due to long checkout lines, costing retailers an estimated $38 billion annually in abandoned potential sales.

Adyen / Parcel Pending consumer study

Monitor for unusual transactions and activity across locations

Lumana transforms your existing cameras into AI agents that correlate transactions with video. Detect loss, investigate instantly, and act in real time.

Security camera mounted on a beige wall inside a modern retail clothing and accessories store.

Video and agentic AI

Every camera becomes an AI agent—continuously analyzing checkout activity, store behavior, and exits to surface risks in real time.

Store cashier counting cash in drawer while a customer waits at a marble counter displaying wallets and card holders.

POS integration

Automatically correlate POS data with video. Detect voids, no-sales, sweethearting, and anomalous patterns without manual review.

3D wireframe rendering of a retail store interior showing clothing racks, shelves with folded clothes and handbags, display cases with accessories, and two human figures walking inside.

Continuously-learning AI

AI that adapts to your environment, reducing false alerts by up to 90% while improving detection accuracy and performance over time.

Proactive defense against modern retail threats

Move beyond manual monitoring. Lumana’s AI continuously analyzes video and POS data to detect unwanted activity, expose fraud and shrink, and trigger real-time actions that protect revenue.

Reduce shrinkage, fraud, and ORC

Resolve incidents in real-time by automatically flagging suspicious behavior, correlating POS exceptions with timestamped video, and eliminating manual review bottlenecks.

Suspicious POS activity: Flag voids, no-sales, and abnormal transactions with synced video.

Known offender detection: Facial recognition alerts when known shoplifters enter any store.

Rapid shelf emptying: Detect ORC sweep-outs and inventory anomalies in real time.

Suspect vehicle / LPR: Track ORC vehicles across locations with license plate recognition.

Man in a black hoodie stealing items from nearly empty store shelves into a large beige bag.

Strengthen store security and safety

Improve security across all your stores and respond when it matters. Lumana provides real-time, AI-powered visibility, enabling teams to respond to unauthorized access and safety risks.

Unauthorized access: Alert when someone enters stockrooms, offices, or restricted zones.

Parking lot / exterior: Monitor exits, loading docks, and parking areas for suspicious activity.

Identify blocked doors and exits: Know when exits or doors are blocked to avoid costly OSHA fines.

Slip and fall detection: Automatically detect falls and alert staff for immediate response.

Security camera image showing a person in a hoodie leaning against a wall near a closed garage door with an alert box saying 'Loitering detected'.

Improve operational efficiency and sales conversion

Unlock actionable intelligence from your video data — track wait times, queue lengths, occupancy, staffing gaps, and shelf conditions — to drive smarter decisions without manual oversight.

Queue and wait times: Alert managers when checkout lines exceed thresholds.

Identify high-traffic areas: Optimize store layouts and staffing with heat mapping data.

People counting: Benchmark store performance and monitor customer visits.

Conversion rate: View total customers against POS data to track conversion rate.

Interior of a modern furniture showroom displaying a bedroom, living room with sectional sofa, and dining area with white table and chairs.

Works with every camera you already have. No rip-and-replace.

Lumana is open and camera-agnostic. The platform connects to any IP camera, sensor, access control system, or communication tool — delivering AI-powered intelligence across your existing infrastructure.